Refund policy

All Sales Are Final

Due to the nature of the personal care, hygiene and travel-size products offered by STASHÉ, all sales are final once an order has been dispatched.

We do not accept returns, exchanges or issue refunds for change of mind, incorrect product selection, unwanted items, personal preference or similar reasons after an order has been dispatched.

This applies to STASHÉ Travel Kits, Everyday Minis, Mystery Kits and Custom Kits.

Customers are encouraged to review their order carefully before completing their purchase.

Order Cancellations

Customers may request to cancel an order at any time before the order has been dispatched.

If a cancellation request is received and approved before dispatch, the customer will receive a full refund of the amount paid for the order.

Where a Zipmail delivery fee was included and paid at checkout, that amount will also be included in the full refund.

Once an order has been dispatched, it can no longer be cancelled.

Damaged, Defective or Incorrect Items

Our all-sales-final policy does not limit any rights or remedies available to customers under applicable Jamaican consumer law.

If you receive an item that is damaged, defective, materially different from what was ordered, or if STASHÉ sends you an incorrect item, please contact us as soon as possible through our Contact Us page.

Customers may be asked to provide their order information and clear photographs of the item and packaging so that the issue can be reviewed.

Where applicable, STASHÉ will provide an appropriate resolution based on the circumstances and applicable consumer law.

Mystery Kits

The contents of STASHÉ Mystery Kits are intentionally selected as a surprise and may vary from kit to kit.

A customer’s preference for particular items or dissatisfaction with the mystery assortment does not qualify the kit for a return or refund.

This does not affect any rights that may apply if an item received is damaged, defective or otherwise subject to a remedy under applicable law.

Custom Kits

Customers are responsible for reviewing the selections made for a Custom Kit before completing their order.

Custom Kits cannot be returned or refunded for change of mind, incorrect selections or personal preference once dispatched.

Delivery Charges

Delivery charges are non-refundable once an order has been dispatched, except where otherwise required by applicable law.

For orders cancelled before dispatch, any delivery fee already paid directly to STASHÉ as part of the order total will be included in the full refund.